Política de reembolso

Vera Noah | Return & Refund Policy

Our "Rooted in Quality" Promise

At Vera Noah, we curate high-performance, plant-based beauty tools and personal care products with the planet in mind. Because we ship directly from global fulfillment partners to reduce waste and emissions, our return policy is designed to be both sustainable and transparent.

1. Returns & Change of Mind

Due to the hygienic nature of our products and our global fulfillment model, all sales are final once an order has been shipped.

We do not accept returns or exchanges for:

Change of mind
Incorrect product selection
Buyer’s remorse

We encourage you to review all product details carefully before purchasing.

2. Damaged, Defective & Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, you must contact us within 14 days of delivery at:
support@veranoah.com

To process your request, please include:

Your order number
Clear photo(s) or video showing the issue

Our Resolution

To reduce unnecessary shipping emissions, we typically do not require returns of damaged or incorrect items.

Once verified, we will offer:

A free replacement, or
A full refund to your original payment method

3. Return Shipping Costs

If a return is required for an approved claim, Vera Noah will cover the return shipping cost.

4. Lost or Stolen Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

If tracking shows "delivered" but you have not received your package:

Check with neighbors or your local carrier
Then contact us for assistance

We will work with the shipping provider to investigate and determine an appropriate resolution.

5. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the legal right to return your order within 14 days of delivery for any reason.

To be eligible:

Items must be unused and in original packaging

Please note:

Customers are responsible for return shipping costs unless the item is defective or incorrect

6. Non-Returnable Items

We do not accept returns on:

Used or opened personal care products
Items not in original condition
Products returned without prior approval

7. Refunds

If approved, refunds will be issued to your original payment method within 5–10 business days.